Our Return and Refund Policy
Thank you for purchasing products from automatedoutdoor.com operated by Automated Outdoor Solutions. Here is what you need to know for making a return, exchange or getting a refund.
What is Your Cancellation Period?
All purchases come with a 30-day cancellation period unless the product is part of the Husqvarna Automower Crown Commitment Program. Products that are part of that program have a 60-day cancellation period. We do not accept any returns beyond these cancellation periods.
How Do I Make a Return and Receive a Refund?
You may make a return and receive a refund at any time within the product’s cancellation period. To do this, you must first email firstname.lastname@example.org requesting a return and refund.
Next, ship your product to Automated Outdoor Solutions (4506 Dean St, Woodstock IL 60098). The product must be in the factory box free from any damage with all manuals and pieces included to receive a refund.
Please note that the customer will have to pay for shipping on the return. The cost of shipping will be the same as the cost paid at purchase.
Once we receive your product, we will inspect it to ensure everything is present and undamaged. Then we will issue a refund to the same payment method you used to purchase the product. (In some instances, such as if you made a large purchase, we might need to send you a check instead.)
What is Your Damaged or Defective Items Policy?
If you receive a defective or damaged item, please email us a description of the problem with photos if possible. You can then ship the item back to us, and we will send you a new one free of charge. We will also cover the cost of shipping it back to us.
How Can I Reach Out If I Have Any More Questions?
If you need any further assistance with your purchase, please give us a call at 815-338-2633 or email email@example.com.